At R Med+Spa Durango, we take your privacy seriously. This policy explains how we communicate with you via text message (SMS), email, and voice call, and how we handle the information associated with those communications. We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.
Text Messaging (SMS)
Appointment reminders, care instructions, and practice updates
By providing your mobile phone number, you consent to receive text messages from R Med+Spa Durango related to your care, including:
- Appointment confirmations, reminders, and scheduling updates
- Post-treatment care instructions
- Responses to messages you initiate through our patient portal
- Occasional updates about R Med+Spa products, treatments, and offerings
We do not share your phone number or any information from our text conversations with any third party. Message frequency varies based on your appointments. Message & data rates may apply. You may opt out at any time by replying STOP to any text message, or by contacting us directly.
Text message communications are transmitted through secure, HIPAA-compliant infrastructure. Records of messages sent to you are retained in our secure system for continuity of care.
Secure communications, health records, and practice updates
We use your email address to communicate with you about your care and account, including:
- Patient portal login verification codes
- Appointment confirmations and reminders
- Post-treatment instructions and follow-up information
- Consent form delivery and acknowledgment
- Responses to inquiries you send us
- Occasional updates about R Med+Spa products, treatments, and offerings
Your email address is never sold, rented, or shared with third-party marketing companies. We do not send unsolicited promotional emails. All email is sent via our secure, HIPAA-compliant email service and is logged internally for your protection.
Email containing sensitive health information is transmitted over encrypted connections (TLS). If you have concerns about receiving health-related information via email, please contact us to arrange an alternative.
Voice Calls
Scheduling, consultations, and follow-ups
We may call you at the phone number on file for purposes related to your care, including:
- Scheduling and appointment coordination
- Pre-treatment and post-treatment follow-up
- Responses to voicemails or questions you leave with our team
We will never share your phone number or the content of our conversations with third parties. We do not use automated robocall systems for marketing. Calls are made directly by our clinical team from our Durango office.
If you prefer not to be contacted by phone, please let us know and we will accommodate your preference through email or patient portal messaging.
How We Keep Your Information Secure
Technical and administrative safeguards
- All data is encrypted in transit (TLS/HTTPS) and at rest
- Access to patient records is strictly limited to authorized staff
- Our patient portal uses multi-factor authentication to protect your account
- Communication logs are retained in a HIPAA-compliant system
- We do not use your contact information for advertising, analytics resale, or any purpose outside of your direct care
We Do Not Share Your Information
R Med+Spa Durango does not sell, trade, or otherwise transfer your personal contact information — including your name, phone number, or email address — to outside parties. This applies to text messaging, email, and phone communications.
The only exceptions are service providers who assist us in operating our practice (such as our HIPAA-compliant electronic health record and scheduling system) — and those providers are bound by strict confidentiality agreements and are not permitted to use your information for any other purpose.
Questions or Concerns?
If you have any questions about this policy or how we handle your communications, please don't hesitate to reach out.